MultisportDirect.com has a 30-day 100% satisfaction guarantee. We want you to enjoy ALL aspects of multisport training & racing - especially when shopping at our store for a great deal!
Most orders over $99 ship for free within the lower continental USA (lower 48-states). Alaska & Hawaii will have a special discounted shipping rate available at checkout. Certain smaller items (like gel packets or smaller accessories) may have shipping calculated automatically at checkout if the order is below $99.
International shipping varies in pricing. We have a built in calculator for Australia as that is currently the only additional country we ship to. Free shipping does kick in over $349 (Australia only). Any shipping overages charged at the time of checkout will be refunded (international orders).
If an item needs to be returned to us, the original buyer is responsible for shipping. Wheel rental packages are the only current exception to this.
We are happy to provide a pre-paid shipping label for any required returns, which we can deduct the cost of from any return processed.
Refunds or Issues
MultisportDirect.com offers a 30-day 100% satisfaction guarantee. If you are NOT happy with your purchase (of products or services), please contact us via email to discuss a solution. Certain products may have associated return-shipping fees which the original buyer is responsible for. These can be deducted from your refund if you would like us to send a pre-paid return shipping label.
Any item intended for return must be in new or like new condition, with all the original packaging and boxes and should show zero signs or wear.
Food items, nutrition items and supplements (or any variation of these) are NOT returnable. Sorry. We are NOT able to resell or reuse these types of items. We may be able to issue a store credit pending circumstances.
Please contact us first if you have an issue with an order, a product or service, the website or to obtain a return authorization.